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Choose one of the help topics, or scroll down to see our most frequently asked questions. Not able to find the answers you need? Contact Us!



    1. I just placed my order! How long is the wait?

On average, processing takes between 1 to 2 business days. Shipping orders within the US take 3-5 business days. International and Canada shipping can take 6-12 business days. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options. Our shipping cut off time is 2pm eastern time. Please note that it is advisable to enter a phone number when placing your order so we are able to reach you within a timely manner, if there are any issues with your order.



    1. Do I have to become a member to place an order?

You do not need to be a member to place an order, but it would be a good idea! It allows us to contact you if there is a problem with your order, and it allows you to view your order status online. Best of all, becoming a member is free, easy and quick.



    1. What happens if an item I’ve ordered is actually unavailable?

Unfortunately, we cannot always guarantee availability of products. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail or telephone.



    1. What happens if my package is lost during the shipping process?

We are not responsible for any lost/damaged packages. We recommend that you are present at the time of delivery. A tracking number is sent via email for easy access to track your packages progress. We ship using UPS or Fedex, please contact them directly for any shipping delays or lost packages once the product has left our warehouse.



    1. Where is my order confirmation or shipping e-mail?

Sometimes we get stuck in the junk mail folder, but If you don't see your order info there we might have an incorrect e-mail address. In this case, e-mail us at info@shopnonblonde.com



    1. What is your return/refund policy?

We have a 14 day return policy. Please see above for more details on our return policy.



    1. Why do I need to verify my payment on my order?

Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before acceptance to shipping. We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.



    1. Can I use more than one Promo Code on an order?

Unfortunately, our system is set up so that we can only apply one Promo Code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!



    1. I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 3-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.



  1. I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?

Please see our Fit Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email us at info@shopnonblonde.com.

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